Terms and Conditions of Use – PatrolTech

These Terms and Conditions govern the access, use and contracting of the PatrolTech software, a SaaS platform accessible through the website https://patroltech.online (hereinafter, the Service).

Access or use of the Service implies express and unconditional acceptance of these Terms.

1. Service Owner Identification

Ingenieros Web SL is the provider of the PatrolTech Service.

2. Nature of the Service

PatrolTech is a B2B SaaS platform, intended exclusively for companies and organizations, which allows, among other functionalities:

• Patrol control and verification
• Checkpoint management via QR, NFC and GPS
• Recording of incidents, evidence and forms
• Operational traceability and auditing
• Management support through artificial intelligence systems

⚠️ The Service is not intended for consumers or for personal or domestic use.

3. Service Users

3.1. Client

A Client is considered the company or organization that contracts the Service and acts as Data Controller for personal data processed on the platform.

3.2. Authorized Users

The Client may designate authorized users (administrators, supervisors, patrollers or other profiles), being responsible for their actions, the use of their credentials and compliance with applicable regulations.

4. Registration and Access

• Access to the Service requires prior registration.
• The Client guarantees that the information provided is truthful and up-to-date.
• Access credentials are personal and non-transferable.
• The Client will be responsible for any use made with said credentials.

5. Client Obligations

The Client agrees to:

• Use the Service in accordance with the law, good faith and these Terms
• Adequately inform their employees or collaborators about the use of the Service
• Have sufficient legal basis for the processing of personal data
• Not use the Service for illegal, fraudulent or unauthorized purposes
• Properly safeguard access credentials

6. GPS Use and Traceability

• The use of GPS location is mandatory in the scanning application.
• This functionality is essential for the veracity, traceability and reliability of the Service.
• The Client assumes responsibility for informing their employees or collaborators about this processing.

7. Artificial Intelligence

7.1. Features

PatrolTech incorporates artificial intelligence systems, both proprietary and third-party, for:

• Suggesting actions or improvements
• Summarizing information
• Classifying incidents
• Detecting patterns
• Helping draft content
• Prioritizing tasks and incidents

7.2. Limitations

• AI acts as a support tool.
• No automated decisions with legal or employment effects are made.
• Final decisions always correspond to the Client or their human representatives.

7.3. Model Training

• Anonymized data may be used to train and improve models.
• Such use will require contractual consent or express authorization from the Client.

8. Intellectual Property

• The PatrolTech software, its code, design, architecture and content are owned by Ingenieros Web SL.
• The Client obtains a non-exclusive, limited and revocable right of use.
• Any reproduction, reverse engineering or unauthorized exploitation is prohibited.

9. Client Data and Content

Data entered on the platform is owned by the Client.

Ingenieros Web SL will process such data exclusively for:

• Service provision
• Technical support
• Compliance with legal obligations

10. Service Availability

• The Service is provided "as is".
• Uninterrupted availability is not guaranteed.
• Interruptions may occur for scheduled maintenance or technical reasons.

11. Liability

Ingenieros Web SL shall not be liable for:

• Improper use of the Service by the Client
• Operational, employment or disciplinary decisions made by the Client
• Regulatory breaches attributable to the Client
• Indirect damages, loss of profits or reputation

In any case, maximum liability shall be limited to the amount paid by the Client in the 12 months prior to the event causing the damage.

12. Suspension and Cancellation

Ingenieros Web SL may suspend or cancel access to the Service in case of:

• Breach of these Terms
• Fraudulent or illegal use
• Non-payment

13. Duration and Service Termination

The contract duration shall be that corresponding to the contracted plan.

After Service termination:

• Data will be deleted within a maximum period of 30 days, unless legally required otherwise.
• The Client is responsible for previously exporting their information.

14. Data Protection

The processing of personal data is governed by the Privacy Policy published on the website, which forms an integral part of these Terms.

15. Modifications

Ingenieros Web SL may modify these Terms and Conditions. Modifications will be published on the website and will be applicable from their publication.

16. Applicable Law and Jurisdiction

• Applicable law: Spanish law
• Jurisdiction: Courts of Madrid, unless mandatory rules provide otherwise.

17. Contact

info@patroltech.online